How To Talk To Customers by Tom Larkin Paperback Book

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How To Talk To Customers by Tom Larkin Paperback Book

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How To Talk To Customers by Tom Larkin Paperback Book

How To Talk To Customers by Tom Larkin Paperback Book

  • Brand: Unbranded
Price: ₩30,890
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₩30,890
+ ₩19,199 Shipping

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Description

Using case studies and anecdotes from their work with over 200 companies Diane Berenbaum and Tom Larkin demystify the most critical aspect of customer service conversations employees have every day with customers. With their detailed 33 Points of MAGIC they show how any customer dialogue can be evaluated and measured for actual results.
  • Brand: Unbranded
  • Category: Business, Finance & Law
  • Format: Hardback
  • Language: English
  • Publication Date: 2007-04-17
  • Publisher / Label: John Wiley & Sons In
  • Author: Tom Larkin
  • Number of Pages: 224
  • Fruugo ID: 322303475-714614197
  • ISBN: 9780787987527

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  • STANDARD: ₩19,199 - Delivery between Fri 10 October 2025–Wed 22 October 2025

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